Frequently Asked Questions
Consult our Frequently Asked Questions to find the answers to any questions you may have. Can’t find what you’re looking for here? Please call us directly on (02) 6772 7088.
Q: Do you have THIS brand? Do you have THIS product?
A: Rapidclean New England through the Rapid network has in place supply partnering arrangements with most of the larger manufacturers and suppliers and many of the mid to smaller ones. We are happy to help you find exactly what you need, or if unavailable help you understand what alternatives there are.
Q: What are shipping rates for delivery to my business?
A: Rapidclean New England offer same day delivery to local areas and free shipping on orders delivered by our van which visits most major centres in the North and Northwest of NSW monthly. For more information, get in touch with your sales rep or give us a call at the shop
Q: What are your Warranties and Returns Policies?
A: Electrical and mechanical items we sell, usually come with the manufacturer’s 12 month warranty. Please refer to each item for the applicable warranty period
Chemical and cleaning agents are warranted free from defects of manufacture. Defective products will be replaced.
Please note that replacements or refunds under warranty do not apply if the product has not been installed, operated and maintained in accordance with the product operation instructions. We recommend you retain the item’s packaging for the duration of the warranty period in the unlikely event you need to return it under warranty.
Q: Can you provide complete worksite cleaning solutions?
A: We sure can! We can advice you on the products and machinery you need for your business, and provide:
• Quick Delivery and Re-stocking
• Installation & Servicing
• Staff Training
• Site Auditing
• Documentation, OH&S Charts and Operation Signage
Q: How do I get product-specific MSD (Material Safety Data) Sheets?
A: All the documents you will require are available just ask our friendly staff they will be happy to help.
Q: Need more information?
A: Developing a relationship with Rapidclean New England is a very cost-effective way of getting the best deals and advice, and keeping your work clean, sanitised and sparkling.